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WARRANTY POLICY

Warranty Policy (Updated as of 17th May 2021)

General Terms and Conditions

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In this warranty: 

  • "PRISM+" represents PrismPlus Pty Ltd
  • "Product" refers to any tangible personal property purchased by you from PRISM+;
  • "Warranty Period" refers to the period or periods of time specified in Warranty Terms below for PRISM+ Products;
  • "You" refers to the purchaser of any one or more Product, and "your" has a corresponding meaning.

Warranty Terms

  • PRISM+ warrants its products to be free from defects in materials or workmanship under normal utilization. Any defects during the warranty period as defined in the Limited Product Warranty Chart, and will at its sole discretion, repair, or replace the product with a similar Product.
  • The Warranty Period commences on the date of delivery. In the case, where customer lost the proof-of-purchase, the warranty period shall be deemed to have started 3 months from the date of manufacture indicated on the products or obtained from the serial number.
  • Within the warranty period, PRISM+ will, at no additional charge, perform repair or replacement of defects in workmanship or parts covered by this warranty.
  • If repair is not possible or not commercially viable, PRISM+ may replace the product with a new or refurbished product of similar functionality. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase.
  • Product is considered Out of Warranty based on the conditions set forth in the Limitations and Exclusions section.

Limitations and Exclusions

  1. The Warranty shall be rendered null and void if:

       a) The Warranty Period has expired.

b) The product is damaged due to
i. improper use, mishandling, or negligence after the purchase of the Product
ii. natural aging of materials, normal wear and tear
iii. excessive use outside the intended purpose
iv. connecting non-recommended peripherals, additional equipment or accessories in the user manual
v. act of nature such as animals, lightning, unusual voltage, fire, natural disaster, rain, etc.
vi. Integration of third-party application used on- or with the purchase products
vii. abuse of the product or by environmental conditions that are not in conformance with the user manual of the product
viii. repairs or product modifications have been carried out by unauthorized company or persons
ix. Screen Burn-In
c) Alteration on the proof-of-purchase or model/serial number in any way or is made illegible. (e.g. removed, erased defaced, altered or tampered)
2. Warranty does not cover if the customer has a change of mind.
3. Warranty does not cover consequential damages (e.g. loss of data or loss of income)
4. For loss of purchase order invoice, support team will determine the validity of the warranty using the serial number on the monitor.
5. Products that have image retention is not covered as it is temporary: it will go off naturally in time.
6. For physical damaged upon arrival of products, kindly reach out to PRISM+ Australia within 2 business days from delivery date.
7. For missing components upon arrival of products, kindly reach out to PRISM+ Australia within 2 business days from delivery date. Kindly refer to respective product User Manual (included in product packaging) for the full list of contents.
8. PrismPlus Pty Ltd (PRISM+ Australia) is the sole authorised importer into Australia of PRISM+ branded products.
9. PRISM+ Australia does not provide any warranty on parallel or grey imports and has no obligation to service or repair such products and will charge standard commercial rates on such products if repair service is requested.
10. PRISM+ Australia will service PRISM+ products carrying an international warranty in accordance with the terms of that warranty.
Note:

Parallel/grey imports is a term used to described products imported directly into a country by persons other than the manufacturer’s authorised distributor in that country

Limited Product Warranty Chart / Warranty Period 

PRODUCT

LABOUR & PARTS

COVERAGE

PIXEL POLICY

PG240

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

X300

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

XQ270 PRO

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

XQ315 PRO

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

XQ340 PRO

3 years

1-to-1 Exchange*

2 Bright, 3 Dark, Total 3

Arc Stealth Single 1 Year 1-to-1 Exchange*
Arc Stealth Dual 1 Year 1-to-1 Exchange*

*First 7 days new sets for 1-to-1 exchange. Thereafter, refurbish sets may be used

 

Pixel Policy (Updated as of 17th May 2021)

Should the LCD panel be diagnosed to contain or exceed the following number of non-conforming pixels within the duration of the Warranty period, the LCD panel is then considered as a defect and can be claimed as in warranty service:

 

BRIGHT

DARK

TOTAL

Non-conforming Pixels (Monitors)

2

3

3

 

 

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